Returns & Refunds

Last Updated: [July 4, 2024]

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. Please review the policy below to understand your options.

1. Return Period

You may return most items within 30 days of delivery for a full refund or exchange. To be eligible, items must be:

Unused and in their original condition
In the original packaging with all tags and accessories
Accompanied by proof of purchase (order number or receipt)

Items returned after 30 days may not be accepted, or may only qualify for store credit at our discretion.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Personal care products (e.g., opened skincare, cosmetics, or wellness items)
Intimate apparel (e.g., underwear, swimwear without hygiene liner)
Perishable goods
Downloadable software or digital products
Gift cards

If you are unsure whether an item qualifies for return, please contact our customer service team before initiating a return.

3. How to Start a Return

To start a return, follow these simple steps:

Contact us at support@yourstore.com with your order number and the reason for return.
Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Pack the item securely in its original packaging, including the RMA number inside.
Ship the item to the return address provided by our team. We recommend using a trackable shipping method.

Please note that return shipping costs may apply unless the return is due to our error or a defective item.

4. Refund Processing

Once we receive and inspect your returned item, we will process your refund. Here is the typical timeline:

Inspection: 1-3 business days after delivery
Refund initiation: Within 5-7 business days after approval
Credit to your original payment method: 5-10 business days, depending on your bank or card issuer

You will receive a confirmation email once your refund has been processed. If the original payment method is unavailable, we may issue store credit.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us to arrange an exchange. Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.

Exchange shipping costs may apply, but we will cover the cost of shipping the replacement item to you in cases of our error or a defective product.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost. You may be asked to provide photos or a brief description of the issue to help us improve our quality control.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to:

Our error (e.g., wrong item shipped)
A defective or damaged product
A shipping carrier issue that resulted in a lost or significantly delayed package

In such cases, we will provide a prepaid return label or reimburse reasonable return shipping costs.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, we recommend:

Checking your bank account or credit card statement again.
Contacting your bank or credit card company, as processing times vary.
If you have done both and still have not received your refund, please contact us at support@yourstore.com for assistance.